Refund and Returns Policy

Last updated: October 26, 2023

Overview

At selphor.top, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and returns policy.

Return Window

Our refund and returns policy lasts 30 days from the date of your purchase. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging.
  • Have all original tags attached (if applicable).
  • Include the original receipt or proof of purchase.

Non-returnable items:

Certain types of goods are exempt from being returned. These include:

  • Gift cards
  • Downloadable software products
  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases
  • Personalized or custom-made items (unless defective)

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

How to Initiate a Return

To start a return, please contact us within the 30-day return window. You can reach us via:

Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the next steps and provide you with a return authorization and shipping instructions.

Please do not send your purchase back to the manufacturer or without prior authorization from us.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., defective or incorrect item).

We recommend using a trackable shipping service or purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email notification. We will also inform you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 7-10 business days for the refund to appear on your bank or credit card statement, as processing times can vary between financial institutions.

Late or Missing Refunds

If you haven’t received a refund yet, please take the following steps:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve completed all these steps and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item due to damage or defect, please send us an email at [email protected]. We will provide instructions on how to return the defective item and arrange for a replacement to be sent to you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.

Contact Us

For any questions regarding our refund and returns policy, please contact Johann Polischansky at selphor.top: